Shipping & Returns
We've made our policies simple, fair, and transparent — because you deserve to shop with confidence.
Shipping Policy
Delivery Timeframe
Orders are processed within 1–2 business days. Standard delivery across India takes 5–7 business days once dispatched. Delivery to metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata) is typically faster at 3–5 business days.
Shipping Partners
We partner with trusted Indian courier services including Delhivery, BlueDart, and India Post to ensure your parcel reaches you safely and on time.
Shipping Charges
Shipping is free on all orders above ₹999. For orders below ₹999, a flat shipping fee of ₹99 applies.
Order Tracking
Once your order is dispatched, we will share a tracking number with you via WhatsApp or email so you can track your parcel in real time.
International Shipping
Currently, we ship within India only. International shipping is in the pipeline — please reach out to us at samratheheritage@gmail.com if you are outside India and we will see what we can do.
Returns & Refund Policy
Return Eligibility
We accept returns only for products that are sealed/unopened/unused and reported within 7 days of delivery. Due to hygiene and safety standards, opened fragrance bottles cannot be returned.
Damaged or Defective Products
If your order arrives damaged, broken, or defective, please photograph/video the item and packaging and contact us at samratheheritage@gmail.com within 48 hours of delivery. We will arrange a free replacement immediately.
Wrong Item Received
In the unlikely event that you receive a wrong item, contact us within 48 hours and we will arrange for the correct product to be shipped to you at no additional cost.
Refund Process
Approved refunds are processed within 5–7 business days to your original payment method. You will be notified via email or WhatsApp once the refund is initiated.
Non-Returnable Items
Opened bottles, items damaged due to misuse, and gift sets that have been opened are not eligible for returns or refunds.
Questions about your order?
Contact Support